This Refund Policy applies to purchases of Mixany credits, subscriptions, and other digital services. Payment-related refunds are processed by our checkout provider and Merchant of Record.
Request window
Submit a refund request within 14 days after the successful charge unless applicable law gives you a longer period. Requests made after this window may be declined except where required by law.
When a refund may be available
We will review requests involving:
- A duplicate, incorrect, or unauthorised charge.
- Paid credits or subscription access that were not delivered to the account associated with the checkout email.
- A material and reproducible service defect that prevents reasonable use of the purchased service and that we cannot resolve within a reasonable time.
- Another circumstance in which a refund is required by applicable law, payment-network rules, or the Merchant of Record.
Full or partial refunds may be used depending on the amount of service delivered or credits consumed.
Normally non-refundable situations
Except where required by law, a refund is normally unavailable for:
- A change of mind after purchased credits have been used.
- Subjective dissatisfaction with the style, composition, or variation of an AI-generated result when the generation service completed as described.
- Unused time remaining after a subscription cancellation; access normally continues until the end of the current paid period.
- Loss of access caused by a breach of our Terms of Service or misuse of the service.
- Promotional or free credits that were not purchased.
If a generation fails after credits are deducted, Mixany may automatically return those credits to your account. A returned service credit is not the same as a cash refund of the underlying purchase.
Subscription cancellation
You may cancel a subscription before its next renewal from Billing in your Mixany account. Cancellation stops future renewals and normally takes effect at the end of the current paid period. Cancelling does not by itself create a refund for a charge already completed.
How to request a refund
Open Billing in your Mixany account to review the payment, then use the Contact support link or email support@mixany.ai from the address associated with your Mixany account. Include:
- Your account email.
- The order or payment identifier.
- The reason for the request and any information that helps us investigate.
We normally acknowledge product-support and refund requests within two business days. The Merchant of Record makes or processes the final payment-related refund decision where required. After approval, the time for funds to appear depends on the payment method and financial institution and is commonly 5–10 business days.
Contact
Questions about cancellations or refunds can be sent to support@mixany.ai.